Senior Manager – Client Services job opening Cape Town
Career vacancy: Senior Manager – Client Services job South Africa May 2016
Location : Cape Town, Northern Suburbs
Senior Manager – Client Services Job Description:
This is a senior management level role in which the successful person would act as an escalation point between two investment business recipients.
Your role would be to build effective relationships with clients, and stakeholders, both external and internal.
- Effective management of queries, issues, client requests and assist with change control escalations where required.
- Effective negotiation, maintenance and management of service level agreements and key performance indicators.
- Client service review meetings and management of the governance meetings (including the KPI and trends), as agreed with clients.
- Regular client interaction to build stronger relationships, ensure service levels are maintained and identify areas where the company can better partner with the client
- Facilitate portfolio transitions i.e. take-ons and disinvestments, where required.
- Provide input and assist client with new products and projects that impact on company service delivery.
- Effective risk management.
Skills and experience:
- Sound understanding of investment management industry and financial instruments, both domestic and international.
- Relevant working experience in investment administration environment at a senior operations level – minimum of five years.
- A sound understanding of end-to-end investment administration processes.
- Relevant accounting or financial degree or diploma; or recognised industry subject matter expert.
- Legal and regulatory knowledge applicable to the investment management industry.
- Excellent verbal and written skills
- Excellent relationship building skills
- Negotiating and influencing abilities
- Strategic planning skills
- Sound decision making skills
- Service excellence attitude
- Proven analytical skills
- Ability to multitask
- Ability to work under pressure
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